NHTSA Complaint #11712999 — 2020 KIA SPORTAGE

The contact owns a 2020 Kia Sportage. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the front of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the knock sensor had failed. The knock sensors were replaced. The contact stated that on a separate occasion, two months after the knock sensors were replaced, the contact heard an abnormal knocking sound coming from the vehicle. The vehicle failed to accelerate as intended while depressing the accelerator pedal and failed to move forward. The caution warning light was illuminated. The contact was able to pull over to the side of the road. The contact called an independent mechanic, who arrived at the location where the contact had pulled over. The independent mechanic used a handheld code reader, and an unknown code showed that the problem was due to the oil and engine. The independent mechanic checked the oil, and the oil level was low. The contact stated that the oil had been changed a week prior to the failure. The independent mechanic added oil, and the vehicle restarted, and the warning lights disappeared. The contact was able to continue driving the vehicle. However, the vehicle failed to accelerate above 40 MPH. The vehicle was taken to another independent mechanic, who diagnosed that the knock sensor had failed, and the engine was consuming an excessive amount of engine oil. The vehicle was not repaired. However, the oil was changed. The vehicle was then taken to the dealer, who confirmed that the knock sensor had failed, and that the engine was consuming an excessive amount of engine oil, causing damage to the engine. The vehicle was not repaired due to the cost. The contact was adding oil to the engine two or three times per week, and the oil was changed every two weeks. The manufacturer was not made aware of the failure. The failure mileage was unknown.