NHTSA Complaint #11687265 — 2020 KIA SPORTAGE

The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, the oil warning light flickered on the instrument panel. While the contact's son was driving the vehicle at highway speeds, the vehicle hesitated while depressing the accelerator pedal. The contact's son pulled off to the right shoulder of the highway, and the vehicle entered LIMP Mode. Despite the failure, the driver was able to drive the vehicle back to the residence. The contact called the dealer and made an appointment to have the vehicle serviced. While driving the vehicle to the dealer, the failure occurred again, and the vehicle failed to accelerate above 10 MPH. Due to the failure, the contact took the vehicle to a dealer, where the vehicle was diagnosed with engine failure. The following day, the contact called the dealer and was informed that the engine had not failed, and a knock sensor test was performed which restored the engine function. The contact then took the vehicle to an independent mechanic and was informed that the engine was consuming an excessive amount of engine oil. The vehicle was taken back to the original dealer, where an appointment had been scheduled. The dealer performed a series of oil consumption tests and monitored the oil consumption every 1,000 miles. After four consumption tests, the contact was informed that the engine was consuming an excessive amount of engine oil. The contact took the vehicle back to the independent mechanic and was informed that the oil consumption had worsened, and that the vehicle had consumed 4 quarts of oil in less than 5,000 miles. The manufacturer was not notified of the failure. The vehicle had not yet been repaired. The failure mileage was approximately 93,000.