NHTSA Complaint #11667433 — 2020 KIA SPORTAGE

The contact owns a 2020 Kia Sportage. The contact stated that weeks after having an oil change, the oil warning light became illuminated. The vehicle was taken to the independent mechanic where the oil change was performed, and the contact was informed that the failure was common for the model vehicle. The contact was advised to have the oil topped off every 6 weeks due to the failure. The contact then stated that while driving 45 MPH, there was an abnormal rumbling sound coming from the vehicle. The contact stated that three unknown warning lights were illuminated, and the vehicle started to lose motive power. Due to the failure, the vehicle was towed to a dealer and remained for several days before the vehicle could be diagnosed. The dealer asked for receipts of the oil changes and the contact provided the receipts available. The contact was later informed that since there were missing receipts, the engine would not be repaired. The manufacturer was notified of the failure. The vehicle remained in the possession of dealer unrepaired. The failure mileage was unknown.