NHTSA Complaint #11710967 — 2024 JEEP WRANGLER

Loss of motor power recall has been present since October 17, 2025 - #25V710. This is an issue that started with our specific Jeep prior to this recall. It is January now and no remedy has been found. The manufacturer will not provide a loaner or rental for us even though the car has shut off on us personally on multiple occasions. They asked us to take it into the dealer to perform a diagnostic, they are unable to reproduce the shut-off issue we've experienced and have told us there is nothing they can do at this time. I looked up at your website and see there is an "interim corrective action" that has been implemented to avoid loss of motive power using an update to the backend policy while a final remedy is still under development. When I asked the dealer to either confirm if they at least performed the interim corrective action or if they can guarantee we will not experience loss of power anymore. I was told they could not answer the question and that they did not have anything they could perform on the vehicle at this time and told us we can pick it up. Again, this issue has happened to us personally on multiple occasions and have been fortunate that it's only happened on residential streets thus far. We do not feel safe to drive the car around on a daily basis and just hope the car doesn't shut off again in a more dangerous situation until a remedy is found. We originally brought this car into the dealer for a similar issue on October 14th - the dealer updated some software and gave us the car back on October 16th. By October 18th, we had a check engine light come up again and on October 19th, the car would not start on occasions again. Again they took it and said they did a software update to it. The shut off issue persisted again in December when we stopped driving the car and were able to get a rental from them for the 25V-741 issue but they are saying because they themselves cannot replicate our 25V710, they can't help us again and no fixes are available.