NHTSA Complaint #11710647 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle started vibrating abnormally. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred twice. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 56,221.