NHTSA Complaint #11710530 — 2017 KIA SPORTAGE

Catastrophic engine failure, no oil, over 3 qts low, oil light did not come on, 4 Cylinder had no compression. In summary: On [XXX] oil light came on, how? I just had oil change on 7/28/25. Stopped to check oil, it was dry. Bought 5Qts at WalMart, put 3 Qts in. Checked oil every day, started keeping 5Qt jug oil in car. 9/1/25 took in to have checked for oil leak/oil change, No leak detected. Continued checking oil consumption everyday, adding oil all the time... Purchased 5 Qts - 5 Times between August & November 2025. On 11/21/25 took to Auto Shop my MaxCare Extended Service Plan sent me to for a few minor checks, including to check again for oil leak. There was no leak found but they did need to replace valve cover gasket - Engine Valve Cover. Continued to check oil, added when low as needed. On [XXX] driving on highway, about 15 minutes at approx. 75-80 mph, started losing speed, had to really press on gas pedal to keep going, felt some vibration underneath engine maybe (?), engine light came on, I got off exit, went through intersection, car barely made it, pulled off on shoulder. Called for tow truck, it was cold, after waiting a while I turned car on to get some heat but the heat was not working. Auto Shop car was towed to had to add 3 qts of oil to do diag test. PO304cylinder 4 misfire, PO303cylinder 3 misfire... no compression on cylinder 4. No signs of visible oil leak(s). * Had car towed to Gerald Kia Dealer, Naperville, IL Their diagnostic test ONLY indicated that spark plugs need to be replaced and recommend that I get a 3 part carbon body cleaning, at my expense. I told the Service Tech I would be right up there to see manager. He told me to FIRST send him all my receipts for oil & oil changes, and he will see what he can do. didn't hear back. Went there in person 1/9/26. Manager told me that his tech "forgot" to do one test, i waited 1/2 hour, those results DID indicate engine needs to be replaced. But, Kia is not paying for it..... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA