NHTSA Complaint #11714822 — 2017 KIA SPORTAGE

"I am reporting a catastrophic engine failure (rod knock/bearing failure) in my 2017 Kia Sportage, consistent with the Theta II GDI defect. The failure caused a sudden loss of motive power while in traffic, creating a significant safety risk. Furthermore, I am reporting Bill Dodge Kia (Westbrook, ME) for safety negligence. On September 26, 2023 (at 83,611 miles), this vehicle was in their service bay for brake work. Despite the vehicle being under an active HECU Fire Risk Recall (SC206) and requiring the KSDS Product Improvement Campaign, the dealership failed to perform these safety updates or disclose them to me. When confronted, dealership management (Alex Pinto, Bob Colton, and Patrick Demers) explicitly stated it was 'not their responsibility' to inform customers of known defects or active recalls. This practice left me driving a vehicle with a known fire risk and a documented engine defect for over two years without my knowledge, ultimately leading to the current engine failure."