NHTSA Complaint #11710201 — 2021 FORD EXPLORER

2024 - 19k miles. Both rear shocks were leaking. Dealer replaced both at no charge. 2025 - 30k rear shock shows signs of leaking. Dealer states no leak. 2025 - 32k Tire shop says shock is leaking. I told them the dealer said it was not. they took pictures. 2025 - Arrive at dealer (2nd time same issue) Dealer states no warranty because I did not pay for replacements. They stated had I payed for replacements I would have a 2 year warranty. Since it's been over a year I have to pay for it. Left dealer called Ford and filed a complaint. Case # XXX-XXX or XXX? Under 40k miles and going on 3 sets of shocks. Online forums readily show this is a known problem that Ford will not acknowledge. Furthermore their warranty of 1 year vs 2 based on payment or warranty replacement should be illegal! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)