NHTSA Complaint #11710117 — 2019 JEEP CHEROKEE

Power Transfer Unit (PTU) failure. It is available for inspection upon request. Visible PTU fluid leaking under the vehicle. Loss of 4WD. Service 4WD warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced Loss of Power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. PTU fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4WD, and/or catastrophic failure. The vehicle was taken to the service department of Ourisman Dodge Jeep Ram of Alexandria, VA on Thursday, January 8, 2026. The vehicle was inspected and PTU failure was confirmed by the dealership service department representative, Dennis Orellana.