NHTSA Complaint #11709938 — 2016 KIA OPTIMA

Car is burning a lot of oil, took to dealer went through several tests and they claim burning 1.5 quarts was within limit for 1000 miles. Then started getting misfire codes and car went into limp mode a couple of times. They said to replace spark plugs because they were fouled and clean injection. Performed those requested actions, then 45k later getting misfire codes again, took to another dealer they said plugs are fould and clean injection again. Asked them to provide a permanent fix for the issue so the car does not keep fouling out the plugs and they said the only way to fix was to replace the motor. I asked, since you have no guaranteed fix why don't you replace the defective motor under warranty. They said because it is not locked up or throwing a specific code detecting a knock in the motor. So I said the motor will have to completely fail before a replacement would be approved they said yes (basically suggesting I somehow blow up the motor). This is wrong, a product under warranty from manufaturer and cannot be fixed without replacing the part should be covered. I do not know what my options are at this point, the milage warranty has run out and they will not do anything to fix it, just bandaids until it dies. the dealers would not put it in writing only verbally telling me.