NHTSA Complaint #11715623 — 2016 KIA OPTIMA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11715623
Vehicle	2016 KIA OPTIMA
Component	UNKNOWN OR OTHER
Date of Incident	February 4, 2026
Date Filed	February 4, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

In order to repair the recalled equipment on the vehicle the dealerships and Kia want us to pay for them to open the trunk ($280/hour service fee to remove the back seat to gain access to the trunk and then return the back seat once completed). If the trunk latch was NOT broken to begin with they would not have to remove and replace the back seat of the car at $280/hour you would be able to push the button and open it. I don’t feel it is the car owner responsibility to pay for that access to the trunk.

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