NHTSA Complaint #11716972 — 2016 KIA OPTIMA

My vehicle’s engine was previously approved for replacement under the lifetime engine warranty associated with the settlement, confirming that my vehicle falls within the covered class. However, I am now experiencing significant difficulty obtaining assistance regarding secondary damage that directly resulted from the engine failure, specifically the failure of the starter and related operability issues. Despite multiple attempts to resolve this matter through the dealership and warranty channels, I have been repeatedly redirected without meaningful assistance or clear resolution. I have also encountered discrepancies within the online settlement VIN verification tool, which appears inconsistent with Kia’s prior acknowledgment of my vehicle’s settlement-related coverage.