NHTSA Complaint #11709909 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, an abnormal pop sound could be heard coming from the engine. The oil warning light was illuminated. The contact was about to merge to the side of the road when the contact noticed a glow on the underside of the vehicle. The contact then pulled into a parking lot, smoke was emitting from under the hood, and entered the vehicle through the A/C vents, and noticed the flames under the hood. The contact stated that the heater was turned on, and the contact immediately turned off the heater. The contact opened the hood and used a fire extinguisher to extinguish the flames. The fire department was called to check the vehicle to make sure the fire was extinguished. The fire department used a thermo reader to make sure that there was no more risk of a fire. The vehicle was towed to the residence. The contact towed the vehicle to the dealer, where it was diagnosed that the engine had failed. The contact was informed that the vehicle had an open recall pending: NHTSA Campaign Number: 21V727000 (ENGINE). The dealer informed the contact that since the recall was not performed, the engine had failed. The contact stated that he was the second owner and that the vehicle was purchased in 2022. The contact was unaware of the recall at the time of purchase. The dealer refused to complete the recall repairs. The vehicle was not repaired. Most recently, the contact was informed that the connecting rod failed and punctured the bottom end of the engine. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and denied the recall repairs. The failure mileage was approximately 107,000.