NHTSA Complaint #11712257 — 2017 HYUNDAI TUCSON

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11712257
Vehicle 2017 HYUNDAI TUCSON
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

2017 Hyundai Tucson SE vehicle mileage approx. 54,000 miles Was driving on a Highway doing approx. 65-70mph within 30 minutes of the 1hr and 1/2 drive I had lost complete POWER STEERING. Wheel stiffened up and was scary and difficult to lane change to a slower lane or attempt to pull over at 11:00PM due too safety and could not pull over for over an 1 hour until I was home safely. Had to hold the wheel tightly for an hour. It was very difficult to turn and enter my double wide driveway and took 3 times to get car straight enough and pull in without Power Steering. Turned vehicle off and I had looked into possible issues with the (EPS) Electric Power Steering and read possible loss of Power Steering check MDPS Fuse in vehicle Interior Fuse Panel for blown fuse and all was Fine with that Fuse.. Then checked MDPS Fuse Panel in engine compartment near battery and found no issue on the long circuit fuse for the MDPS. After researching 2017 Tucson EPS issues I ran a test by Turning Key on and turn Wheel all the way too Right and leave it there for a minute then turn wheel all the way too the Left and leave there for a minute ,then turn steering wheel till wheels are straight and turn key off. Then start car and see if Power Steering comes back when turning steering wheel in which it did but I'm still skeptical if that was the Fix. Hyundai Car dealership wants to charge me $250 too run tests and diagnostics with computer system. Why should I have to pay for this since there have been numerous recalls on 2017 Tucson and the failure rate on some of the Electronics and Safety features and Engine issues and was originally in for a New Paint job for the Recall. And I just received a notification for the Anti-Theft Ignition Cylinder Protector hardware too be installed Free of charge for the ignition and hardware to be added. I have read and seen MDPS assembly issues causing sudden loss of Steering Assist on many of the sites and on these internet Hyundai Blog complaints.

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