NHTSA Complaint #11711553 — 2017 HYUNDAI TUCSON

The vehicle has a transmission (powertrain) malfunction that first appeared in July 2025, a few weeks after I purchased the vehicle and after the warranty had expired. At the time the issue began, the vehicle had well under 80,000 miles. The transmission slips, fails to properly engage, and cannot provide sufficient power, particularly when accelerating or driving uphill. The vehicle struggles to move forward and behaves unpredictably during normal driving conditions. This defect has put my safety and the safety of others at risk. On one occasion, the transmission failed while I was driving and I became stuck in the middle of an intersection, unable to accelerate, creating a serious traffic hazard. The issue has been reproduced consistently and has persisted despite repeated transmission fluid services. Multiple mechanics have inspected the vehicle and have indicated that the problem is not due to lack of maintenance, but instead is likely caused by the transmission not being properly filled with transmission fluid at the time of manufacture. Despite servicing, the problem continues, indicating an internal or manufacturing-related defect. I have also been in contact with multiple owners of the same make and model vehicle who report the same transmission failure, suggesting this is a widespread issue rather than an isolated incident.