NHTSA Complaint #11709216 — 2016 HONDA PILOT

The contact owns a 2016 Honda Pilot. The contact stated that when he had parked the vehicle at work, he had heard an abnormal clicking sound from the engine compartment, and the vehicle was idling roughly. The contact stated that as he drove the vehicle back to his residence at approximately 60 MPH, the check engine warning started flashing on the instrument cluster. The contact drove the vehicle to an auto parts store, and the store employee used a handheld scanner and drew voltage and engine communication codes. The contact then had the vehicle towed to a local dealer. The dealer did not perform a detailed diagnosis, but when the contact picked the vehicle up, he was still hearing the abnormal clicking sound. The dealer had a mechanic try to evaluate the abnormal noise by listening and thought it sounded like a failing timing belt tensioner. The contact then drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the rod bearings had failed and the crankshaft was scored. The mechanic recommended replacing the engine. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to a dealer to run a diagnostic check to see if the contact qualified for a "goodwill assistance program. The contact stated that the manufacturer advised that the program was not guaranteed. The failure mileage was approximately 83,000.