NHTSA Complaint #11718622 — 2016 HONDA PILOT

On Friday, January 30th, I took my car into Bill Pearce Courtesy Honda in Reno NV, to get a pretty big service done for $3400. Basically the 100k service with new timing belt, spark plugs, etc. I wanted to make sure that this car would last 3-5 more years. A week later, my [XXX] old daughter took my car to the ski mountain for work and on the way, the car started making a loud knocking sound and started losing power. She called me in fear so I talked her through pulling off on the next exit. I met her up at the mountain and called a tow truck and had them tow to the Bill Pearce Courtesy Honda service department. The following day, which was Monday, I got a call from the service rep and he said they were going to figure out what was going on. At the end of the day I got a call stating that the computer diagnostics said the issue was there Rod Bearings and they were going to drop the oil pan the following day to see how bad the damage was. As it turns out, Honda said that the short block will need to be replaced. That’s the bottom half of the engine. This will cost more than the car is worth and I just spent thousands on maintenance. So, Honda is giving me a Goodwill discount of 50%, but I still have to come up with $3800 for the fix. After doing much research, this is a known issue for other Hondas and Acura's, but my VIN wasn’t under the recall. I feel like this is a miss on Honda’s part and now I’m out of a vehicle and cash to get it fixed. The car hasn’t been fixed yet. They are waiting for the short block part to come in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)