NHTSA Complaint #11709191 — 2015 FORD C-MAX HYBRID

The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(R), the rear-view camera was inoperable or displayed a blank image on several occasions. The message "Rear-view Camera Unavailable" was displayed. The contact stated that the rear-view camera was seldom operable and only displayed an image of the ground directly behind the vehicle while operating. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and stated that the contact would receive a call back. The failure mileage was approximately 80,000.