NHTSA Complaint #11588924 — 2015 FORD C-MAX HYBRID

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while reversing, the rearview camera failed to activate as needed. Additionally, the contact stated while reversing on other occasions, the rearview camera image was black. A message advising that the rearview camera had failed and to contact the dealer was displayed. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.