NHTSA Complaint #11487804 — 2015 FORD C-MAX HYBRID

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, he heard a loud screeching noise under the hood of the vehicle while shifting gears. No warning lights were illuminated. The contact then received notification of NHTSA Campaign number: 22V413000 (Power Train) however, the vehicle was taken to the dealer for the recall repair and the vehicle was diagnosed that the transmission needed to be replaced. The contact stated that the shifter cable bushing was replaced; however, the transmission needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.