NHTSA Complaint #11708872 — 2019 TOYOTA HIGHLANDER

With under 80,000 miles, my 2019 Toyota Highlander XLE needed a full transmission replacement. Noticed some rough gear changes for about 2-weeks (mostly changing from Park to Drive), then on my drive home from work, the RPM spiked high and all the sensor lights came on (AWD, Check Engine, etc). I drove the rest of the way with hazard lights in limp-mode. Took my car into a Toyota dealer service center (Kenosha WI), they did not make any repairs - just disabled the sensor lights and did a test drive - ended up keeping a 2nd day and replaced transmission fluid since they were seeing oddities with shifting. Within 1 week, the same thing happened. This time, I could hardly make it above 20 mph, basically no acceleration. Received 2 quotes from independent transmission specialists / repair shops - both confirmed I needed a new transmission. They said the car is unsafe to drive until it is replaced. This was right near my 6-year 100,000 warranty. Perhaps a few months beyond 6 years. Toyota opted not to make any repairs / improvements. Left the car in unsafe condition for me and my kids. Toyota then quoted $16,346 for a new transmission. Other quotes I received were $10,000 LESS than Toyota, using new Toyota parts. Seemed like price gauging to me.