NHTSA Complaint #11708871 — 2020 FORD EXPLORER

Over the past few years, the headlights will intermittently go out when driving. The problem usually resolves itself the next time the vehicle is started. However, over the past couple weeks, both drivers side low beams have gone out and stayed out a well as one passenger side low beam. This happened while my wife was driving through a snow storm, so you can imagine how fun that drive was. I’ve contacted ford, as I can see this is a known problem with these LED headlights by reading forums and talking to other owners. Their answer is simple, pay us 5k to replace the headlight! No thanks, this is a known issue with their product and shouldn’t be placing the onus on the consumer. To make it worse, it’s obviously a HUGE safety risk to be driving without headlights!!! Since the latest incident, the lights have not come back on, forcing us to not use our main family vehicle at night. When the lights go out, it alerts and just says “check headlamp system”.