NHTSA Complaint #11707189 — 2020 FORD EXPLORER EXTERIOR LIGHTING

Complaint Details

ODI Number	11707189
Vehicle	2020 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	December 24, 2025
Date Filed	December 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Passenger side Headlight low beam went out. Dealer says it’s $1500 because whole headlight assembly must be replaced instead of a bulb. We live off of social security, so of course we don’t have the money for this. Now we can’t drive at night and we both have medical problems. This is both worrisome and dangerous. After some research, this is a recurring issue, especially for Platinums.

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