NHTSA Complaint #11708603 — 2020 JEEP GRAND CHEROKEE

About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and i were on vacation and I was driving in Williamsburg, VA. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road i was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so i could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what i was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what i was talking about. My husband and i came back for my scheduled appt and i immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if i had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.