NHTSA Complaint #11708548 — 2021 CHEVROLET TAHOE

This vehicle has experienced multiple substantial defects, several of which directly endangered my family, including an infant, and rendered the vehicle unsafe and inoperable for extended periods despite warranty repairs. Summary of defects and failures: 1.Electronic door locking failure The vehicle experienced an electronic malfunction that caused the doors to randomly lock, resulting in my infant being locked inside the vehicle when we exited. This wiring defect was later repaired under warranty but represents a serious safety failure. 2.Fuel pump recall and highway breakdown While driving my family of six on a major highway over an hour from home, the recalled fuel pump failed while in motion, leaving us stranded on the side of the highway. We were forced to arrange an Uber for transportation. This incident placed my family in a dangerous situation and constitutes a major safety-related defect. 3.Transmission failure and extended inoperability The vehicle suffered a transmission failure that rendered it unsafe and inoperable. The dealership required over one week to schedule service and more than two additional weeks before the vehicle was inspected and repaired. The vehicle was out of safe driving condition for approximately one month. Upon return, the vehicle experienced additional failures, including a dead battery. 4.Known poor design defect – rear entertainment screens The rear entertainment system screens cracked due to a widely known poor design and placement issue, unrelated to misuse. 5.Rear headrest internal mechanism failure The internal mechanism of a rear headrest failed and requires replacement, further demonstrating ongoing quality and safety concerns. Due to the number, severity, and safety-related nature of these defects—combined with cumulative downtime exceeding 30 days—I have lost all confidence in this vehicle. I no longer consider it safe or reliable for transporting my family.