NHTSA Complaint #11708417 — 2018 JEEP GRAND CHEROKEE STRUCTURE:BODY

Complaint Details

ODI Number	11708417
Vehicle	2018 JEEP GRAND CHEROKEE
Component	STRUCTURE:BODY
Date of Incident	December 29, 2025
Date Filed	January 2, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injuries and possible death from the heavy door coming down on the person. 3-problem was looked at by my mechanic and they cannot fix issue as bolt broke off inside the thread area and no room to remove such bolt. They recommended I take it to a body shop to cut the area out in order to get the broken broke removed. 4-unknown 5- There was no signs of any failures at all.

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