NHTSA Complaint #11706566 — 2019 TOYOTA HIGHLANDER

The contact owns a 2019 Toyota Highlander. The contact stated that while driving on several occasions at various speeds, the contact heard abnormal buzzing sounds coming from underneath the vehicle. The vehicle was taken to a dealer; however, the failure could not able to be replicated. The contact stated that a day or two days later, while stopped at an intersection, and attempting to accelerate, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was pulled over to the side of the road and restarted; however, the failure persisted. The vehicle was towed to a dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 59,000.