NHTSA Complaint #11706380 — 2020 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11706380
Vehicle	2020 FORD EDGE
Component	ENGINE
Date of Incident	December 18, 2025
Date Filed	December 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While driving my family home, our 2020 Ford Edge displayed sudden overheating. White smoke with a sweet smell was coming from the tailpipe. Looking under the hood afterwards I could verify the coolant reservoir was empty. I refilled it with the recommended fluid and amount, drove it around the block, only for the same thing to happen again. Upon taking it to my local Ford dealership, they have confirmed the ERG cooler has failed and requires replacing, per TSB 20-2234.

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