NHTSA Complaint #11701655 — 2020 FORD EDGE

At around 47,000 miles (April 27, 2024) my car would not move when I put it in reverse to leave my house that day, the engine would just rev and it would not get into the reverse gear. Then warning light came on for the power train so I called the dealership and had it towed to their service department. They said they had to completely rebuild my transmission and it took them almost a month to complete the repairs. (May 6th, while the car was at the dealership , I received several engine warnings from my Ford app. I got my car back from the dealership about 2 weeks later) But immediately after getting my car back from the dealership there were still issues; it’s slips gears , especially from drive to first gear and first gear to second gear and the engine will rev for a while and then the entire vehicle jerks when it finally catches the next gear, also it doesn’t have enough power for steep inclines , it will just roll backwards while the engine is raving trying to climb the hill. This happened intermittently after the transmission rebuild but has since progressed to be an everyday issue. And I’ve sent it back to the dealership several times over the last year for them to fix it but it never gets fixed. They keep telling me they did a software update and that should fix the issue, but it doesn’t. It’s at the dealership again right now because it has gotten so bad that I can’t even drive the car. You start the car, put it in drive and it just revs and won’t even catch first gear. It now has around 60,000 miles. I’m the only owner of the vehicle and I take excellent care of my vehicles. I just want my vehicle to be drivable and a vehicle that is worth the price that I paid for it. I paid for a brand new vehicle, but what I got is a piece of crap. And not drivable.