NHTSA Complaint #11706153 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while parking, the transmission was shifted into park(P), but the vehicle continued to move. The 4WD, Service ABS, Service Parking Brake, and Service Shifter warning lights were illuminated. The contact attempted to turn off the vehicle, but the key fob was stuck in the ignition, in the ON position. The contact unhooked the battery to turn off the vehicle. The dealer was made aware of the failure and related the failure to the recall. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to stop driving the vehicle until the remedy was completed. The failure mileage was approximately 103,000.