NHTSA Complaint #11705770 — 2020 FORD EXPLORER

The car started hard shifting, bucking like an animal in the middle of driving 70 on the highway, hard to control, hard to stay out of traffic, started to smell like fuel was in the cabin, it took all I had to keep it in my lane and get over to safety without killing myself or someone else, took it to the dealership, they could not look at it for two weeks, took it to a different shop, he found that a wire had been cut and some hoses were zip tied to the frame ( previously only work on this car has been at dealership) he then towed it to the dealership at the two week appointment and they say its burning transmission fluid and hard shifting and needs a new transmission. The warranty expired two days before this occurred so not covered, it is a 2020 , should not have to completely replace a transmission only 74,000 miles on it . I had taken it n three times previously for hard shifting but it was an occasionally occurrence, they could never find any codes to explain so did not look further than what the computer said. That day, it did not throw any codes, until the secondary mechanic took the time to look under the hood, find the cut wire and fix that. Then he had 3 pages of codes. Now I not only have to pay the financed amount on this vehicle but I have to pay an additional 10,000 for a car that did not do its high functioning job and report a problem when i was feeling the problem and probably could have been a warranty fix before the warranty expired if the code appeared the first time, telling the computer to tell the technician to fix it.