NHTSA Complaint #11705460 — 2021 KIA SELTOS

This 2021 Kia Seltos car’s engine has randomly seized up 4 times over the last year causing very serious safety concern. Fortunately, these 4 seize-ups happened when the powerless Seltos car could be safely directed to the shoulder of the road while driving in slower paced traffic. Each time this occurred, our 2021 Kia Seltos had to be towed; towed twice to a mechanic shop and twice to directly to the dealer. The mechanic diagnosed the problem as the vehicle using excessive oil resulting in the vehicle safety sensors shutting the engine down. However, in those instances when we towed the vehicle to the dealer, the dealership always obfuscated and gave us the impression that they were not taking our safety concerns seriously. They never adequately addressed our concerns and often conducted some minor repairs seemingly to placate us to get us down the road. None of their minor repairs worked or solved the problem. In each instance after their repair the problem repeated. We expressed our extreme frustration and concern for our life safety. We communicated to them that this vehicle’s engine has proven unsafe and that has randomly seize-up several times We have researched the 2021 Seltos and found that these Kia models have many serious recalls for multiple items including the problem that we have experiences with excess oil usage. It is our experience that our KIA dealership will not adequately address our concerns and will not take necessary measures to adequately address our very serious safety issues. We believe that our 2021 Seltos is a "Lemmon" and needs to be replaced, or at least its engine replaced. We hope this complaint results in serious action and that I'm not writing again indicating that this 2021 Seltos “Lemmon" vehicle has again seized up and has resulted in a life-threatening safety issue.