NHTSA Complaint #11715923 — 2021 KIA SELTOS

The contact owns a 2021 Kia Seltos. The vehicle was serviced under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING), but the failure occurred. While the contact's wife was stopped at a traffic light, the vehicle stalled. While the accelerator pedal was depressed, the vehicle lunged forward and then stalled. The contact's wife was able to coast to the side of the road. No warning lights were illuminated. The vehicle failed to restart. The vehicle was towed to the dealer, where it was determined that there was no oil in the engine, causing the exhaust pin to be sheared off the exhaust camshaft. The vehicle was not repaired. The dealer informed the contact that when the vehicle was serviced in August of 2025, the engine was inspected; however, the recall repair was not performed. There were no oil stains found on the ground, and there was no warning light illuminated, indicating that the oil level was low. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and refused to perform the recall repair. The failure mileage was approximately 110,000.