NHTSA Complaint #11694528 — 2021 KIA SELTOS

The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. There were no warning lights illuminated. The contact was informed about NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic for an oil change. After leaving the mechanic, the vehicle started smoking, and the engine seized in traffic. The vehicle was towed to the local dealer, who determined that the engine was faulty and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that there were no oil change records for the vehicle. The manufacturer was contacted and notified of the issue. The failure mileage was unknown.