NHTSA Complaint #11704326 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehicle remained at the dealer unrepaired. The contact stated that recently the liftgate failed to function as intended. The contact used the key fob to open the liftgate, and the liftgate failed to function as intended. The contact turned off the vehicle and waited to restart the vehicle; however, the failure persisted. The contact was able to open the liftgate after fifteen minutes. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that one year ago, there was an abnormal sound coming from the powertrain. The vehicle was taken to the dealer, where unknown sensors were replaced; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.