NHTSA Complaint #11704279 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.