NHTSA Complaint #11703761 — 2025 FORD EXPLORER

We purchased a 2025 Ford Explorer Active RWD and had a couple of issues with it. Twice when starting the car, foot on brake and when putting it into D the brake pedal drops a notch. It had some error codes as well and OF Course the dealer could find anything wrong. So we trade it in in less than a month for this model 2025 Ford Explorer Active 4WD. The brake has done the same thing to me twice. We purchased this second vehicle on 10/31/2025. Today was the second time this happened. It happened approximately a week ago as well. It's always when putting it into Drive. I have never ever owned a vehicle where the brakes fall a bit...has a rough notch as it falls!! It does not fall to the floor, it is as though a firm brake pedal just falls an inch or so and it's rough, like it's broken. After it happens I drive very slowly and carefully to make sure my brakes are still working. Not normal by any circumstances and the best I can describe this. We drove three Explorers before choosing this one and all three, four with other one purchased the brakes felt different! Brakes should not feel softer or firmer on new vehicles. Our dealer is about 50 miles away and I can almost guarantee they will not find anything because they can't or won't be able to reproduce it as it only happens once in a great while. Like I mentioned, today 12/8/2025 is the second time this has occured on this second Explorer. They would need to drive it everyday for weeks on end and only while putting it Drive as it hasn't happened in Reverse on either vehicle. I do use the park brake while at home, but all times this occured the park brake was not being used and on a flat level surface. Very scary driving a new vehicle around not knowing what is going to go wrong with it especially with brakes! We should feel SAFE in our newly.purchased vehicles. I sure hope Ford figures these issues out before someone gets hurt or dies.