NHTSA Complaint #11703404 — 2016 HYUNDAI TUCSON

Vehicle is showing KSDS-related engine warning behavior and the Hyundai dealership performed a diagnostic scan. The service manager told me, “I don’t recommend you driving it,” due to a potential engine safety issue. However, Hyundai Motor America’s National Consumer Affairs team is refusing to authorize towing or a loaner/rental until after a full diagnosis is completed. The dealership cannot complete the diagnosis unless the vehicle stays on-site, but I am unable to safely leave it because Hyundai is refusing transportation assistance and I was told not to drive it. This forces me to drive a vehicle they identified as unsafe in order to complete the required inspection. This involves KSDS/engine failure risk, which has been associated with stalling, loss of power, and possible fire hazards. Being advised not to drive while being denied towing or transportation creates a serious safety concern for myself and my children. I am requesting NHTSA document this incident because Hyundai is creating a safety hazard by refusing support for a vehicle they identified as unsafe to operate.