NHTSA Complaint #11703246 — 2015 HYUNDAI SONATA

My vehicle suffered a sudden engine failure that Hyundai confirmed was caused by a recall defect. Hyundai replaced the engine but is refusing to reimburse several necessary expenses incurred solely because of the recall-related failure. There was no warning lamps or messages prior to failure. Expenses: Monthly loan payment while car unusable – $242.55 (REFUSED) First tow: Highway → Old Ox – $160.00 (REFUSED) Second tow: Old Ox → Alexandria Hyundai – $170.00 Third tow: Alexandria Hyundai → Exxon – $200.00 Fourth tow: Exxon → Fitzgerald Hyundai – $205.00 Alexandria Hyundai inspection – $199.99 (REFUSED) Old Ox diagnostic fee – $539.24 (REFUSED) Rental car 10/4–10/8 – $208.90 Rental car 10/29–11/1 – $151.00 Total requested: $2,076.68 Total refused: $1,141.78 Hyundai claims the initial tow isn’t covered because it wasn’t to a Hyundai dealer, that independent diagnostics “don’t qualify,” that a Hyundai dealer’s inspection fee is not reimbursable because dealers are “separate entities,” and that my loan payment is not covered. These denials contradict Hyundai’s recall guidance and the requirement to reimburse reasonable and necessary costs caused by a recalled defect. This engine failure also placed me in real danger. The engine died suddenly at highway speed, leaving me stranded in an unsafe location with no control over the tow provider. Hyundai Corporate then instructed me to bring the car to Alexandria Hyundai, creating the clear impression those fees would be reimbursed. I relied on their guidance in good faith, and only after following their instructions did they refuse reimbursement. I feel misled, financially harmed, and exposed to unnecessary risk. Due to Hyundai’s conduct and selective denial of valid recall-related expenses, I am preparing to escalate this matter civilly and pursue punitive damages in addition to reimbursement. I request NHTSA’s assistance, as Hyundai’s actions appear inconsistent with recall obligations. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT