NHTSA Complaint #11702664 — 2019 JEEP CHEROKEE

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds or depressing the brake pedal, there was an abnormal grinding sound coming from underneath the vehicle. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with PTU failure. In addition, the contact stated that the vehicle was previously taken to another local dealer, Imlay City Chrysler Dodge Jeep Ram (2093 S Van Dyke Rd, Imlay City, MI 48444), where the sway bar links, front struts, 6 cylinders tune up, brake fluid flush, transmission service, fuel injector, and radiator replacement were repaired or replaced; however, the failure reoccurred. The vehicle was previously taken to the local dealer for sway bar links, 2 lower control arms, 2 front steering knuckles, front wheel bearing replacement, and a 4-wheel alignment. The vehicle was repaired, but was taken back and was diagnosed and determined that two front struts and the PTU needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 119,952.