NHTSA Complaint #11702128 — 2019 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11702128
Vehicle 2019 JEEP CHEROKEE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I'm an elder who lives alone. My Jeep is my only regular transportation. I'm now fearful about this Jeep Recall 01C / NHTSA 25V-011 since things are happening that night mean my safety and my vehicle are greatly at risk! My SRC 4WD light came on about 10 days ago and I no longer have the ability to put my Jeep in 4WD as it says it must be serviced first. This ONLY STATED about 10 days ago. I have an appointment with a dealer this coming Wed, Dec 3. I said I was coming in for a recall and because my SRV 4WD light was coming on. I am not mechanical and didn't really understand the recall (NOW I do as I've researched ad nauseam!) I was told I'd have to pay $187 for a scan!! WHAT?!? Now that I know the story I will NOT do that! I will still go and explain my concerns but what a rip off that would have been! I am afraid now, of driving my car - and yet there is no FIX as of yet - not in MANY MONTHS - which I read is totally inappropriate with no recourse. This is just wrong for a SAFETY recall with my vehicle having 'symptoms' of this issue now being 'engaged' in some way. I did a couple of SRV 4WD easy troubleshooting steps of disconnecting neg battery cable for 50 minutes then re-attached and brought all 4 tires up to EXACT same PSI. Plus I had a simple scan done at auto parts store that shows nothing but a customer there offered to use his much better scanner and see photos to see what he found re: my PTU. What do I do? What CAN I do? I'd appreciate a quick response please. My only child, a [XXX] son, was killed in a car accident in 2016 and I really don't have anyone who can support me in this situation. I need your help PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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