NHTSA Complaint #11702125 — 2019 TOYOTA HIGHLANDER

Issue 1: I reported transmission issued to the dealership/service center where I purchased the car. They assured me its just the electronic transmission trying to find the right gear while driving. Continued to complaint about the jerks and shifting. Dealer warranty expired, then they agreed that I needed a new transmission. Fortunately I had an outside extended warranty otherwise they'd probably would have waited until that ended too. Status post the transmission, tuning, sensor replacements, spark plug replacement, and TPMS replacements all in one service. Prior to my warranty expiring, AWD, engine light and hard transmission shifts began with the new transmission. Returned repeatedly from April to November with no resolution. However, they did have me pay to replace sensors I had replaced in April several times and obtain a new battery. Issue 2: After "new" batter the car's electrical issues worsened resulting in a power failure while driving at 75 miles an hour and losing complete control of the vehicle. The power failure shut down the electronic shifter, power steering, All Wheel Drive, Traction control in raining conditions and ultimately the power assisted brakes. returned the vehicle to the service department for additional "testing" after taking a video of the fault messages were the car electrical systems shut down to auto start stop function warning light. I'm a skill driver and was able to avoid crashing during the incidents. The photos are from the latest day I dropped the vehicle off for review I took a video of the vehicle powering down for their records. They are now stating since they can't figure it out maybe I should pay them to replace the electrical wiring harnesses throughout the vehicle; a cost which exceeds the vehicle's worth to me. I'm convinced now more than ever they knew there was an electrical issue with the vehicle but waited me out and if I would have crashed and died all the blame would have been on me.