NHTSA Complaint #11702088 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11702088
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	September 5, 2024
Date Filed	November 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Car was bought from Healy Ford in Goshen Ny in January 2023. Car drove fine for the first 6 months. Out of no where all the lights on the dash came on. Hill assist 4wheel drive fault power train malfunction. Collision assist I mean everything. Took it it Rea Ford they looked at it and charged me for a system update. Was good for about 8 months still had a problem when in reverse splitting out of gear then would slam back in to gear. Then the power train malfunction comes on every time I drive it, Took it back to dealership he updated the software I was told it was a bulletin not a recall and it is going to cost me over 2000.00 to fix since the update didn’t fix the problem. I am truly disappointed but stuck with ford at the moment. How can this not be a recall when you go on and see the hundreds of complaints saying the same thing.

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