NHTSA Complaint #11701845 — 2017 HYUNDAI TUCSON

I am writing regarding a serious incident involving negligent automotive service performed by Jiffy Lube Store #687. On October 24, 2025, I took my 2017 Hyundai Tucson to this location for a standard oil change. I trusted that the service would be completed properly and safely. However, on November 21, my vehicle’s oil lamp unexpectedly illuminated. Concerned, I returned to Jiffy Lube on November 22, where employees informed me that they had “sealed the small leak and topped [my] oil,” adding that I was entitled to two top-offs between oil changes and “should be good for two weeks.” Tragically, the very next day, November 23, the oil lamp flashed again. My vehicle then shut off while I was driving, with my children in the back seat. This was a frightening and dangerous situation for all of us. I am now left confused, stressed, and unsure of the full extent of the damage.