NHTSA Complaint #11701644 — 2024 HYUNDAI PALISADE

During a routine inspection at Ron Marhofer Hyundai in Akron, OH on November 22, 2025, the technician reported that both the front and rear brake caliper brackets on my 2024 Hyundai Palisade were “caliper bracket dry.” The inspection sheet also included the following warning from the dealership: “If not replaced, the brake caliper will fail, causing a dangerous condition where either the vehicle will not stop or will pull severely to one side when it does.” This was found on a 17-month-old vehicle with about 33,540 miles. Brake caliper slide pins and brackets should not be completely dry on a vehicle this new unless something was defective in the lubrication, assembly, or materials. The dealership confirmed the condition, provided photos, and gave a repair estimate. I contacted Hyundai Consumer Affairs and the case was escalated several times, but Hyundai ultimately declined to cover the repair, even with the dealer’s written statement that the calipers may fail and the vehicle may not stop. Based on the age of the vehicle, the dealer’s warning, and the nature of the problem, this is a premature brake system defect that creates a real safety risk to me and others on the road.