NHTSA Complaint #11701310 — 2017 KIA SPORTAGE

My Kia engine has failed and Kia is refusing to submit or honor my engine replacement claim under the known engine defect class action/recall. The dealer told me that the claim cannot be submitted because a prior owner did not receive the KSDS (Knock Sensor Detection System) software update. Kia then changed their reasoning and stated the engine failure was “for another reason,” but still refuses to provide documentation or allow the claim to be processed. I was left without a vehicle, charged excessive diagnostic fees, and stranded in dangerous winter weather conditions (around -30°F wind chills). The dealership refuses to send the engine claim to Kia, stating the “missing KSDS update” as the justification, even though the engine failure was unrelated to that software and the recall states that Kia must prove the update’s absence caused the failure before denying coverage. Kia’s refusal has resulted in an unexpected repair estimate of approximately $6,000, no loaner vehicle, and severe hardship. Their actions appear to violate recall obligations and consumer safety protections, as I am being denied a known-defective engine replacement due to a prior owner’s failure to complete a software update. I am requesting investigation and intervention, as Kia is not honoring the recall process or the class action settlement requirements.