NHTSA Complaint #11700918 — 2019 LINCOLN MKC

The 2019 Lincoln MKC model made prior to April 2019 is part of a variety of Ford/Lincoln manufactured models that are known to have a coolant intrusion issue. This causes various issues within the engine system such as head gasket failure, cracked cylinders, and cracked engine block causing the coolant to leak and potential for fire risk. Although check engine light warning will be present, the code is presented as a misfire and the suggested fix is to replace spark plugs and coils. This will be completed, and seem to resolve this issue however, it is temporary and problems continue to persist. The car will loose power while driving and be unable to accelerate or continue to keep consistent speed such as when driving on freeway. Despite having a TSB 22-2133, customers are not made publicly aware of this issue and if they do not fit within warranty timeframe the dealer will not complete recommended service of the issue. Therefore, the customer is not at fault for the unsafe, known manufacturing issue and therefore Ford/Lincoln should make the effort in correcting this prior to serious customer injury/death.