NHTSA Complaint #11700901 — 2017 KIA SPORTAGE

Car shut off middle of driving. mechanic said engine is seized, and no oil in engine. car has always had regular oil maintenance. there is a class action lawsuit against kia for oil starvation and engines seizing, (theta II sc147). last oil change was ~4,500 miles ago. all indications suggests my engine also suffered the same manufacturer defect as claimed in the lawsuit. Balise Kia in West Springfield MA refuses to do the inspection of the engine without proof of every single oil change since i purchased the vehicle in 2016, which is an impossible request. Corporate also stated that it is the dealership's discretion to demand oil receipts, even though I offered to print credit card statements instead, and I purchased a car fax report that has them listed beginning in 2019, but unfortunately none reported before then. I provided them with receipts of no oil changes missed since 2024. still denied the inspection. there were no warning lights prior to the engine seizing.