NHTSA Complaint #11700486 — 2018 TOYOTA C-HR

I am writing to formally request warranty service for my Toyota CH-R 2018, VIN [XXX] , currently with 88,341 miles. Despite its relatively low mileage and consistent maintenance, the vehicle has developed a transmission issue attributed to a defective bearing inside the Continuously Variable Transmission (CVT). As you are aware, Toyota issued a warranty extension specifically covering transmission failures resulting from this defect. This extension applies for up to 10 years or 193,000 kilometers (approximately 120,000 miles), whichever comes first. My vehicle clearly falls within these parameters. Given the nature of the defect and Toyota’s acknowledgment of its impact, I respectfully request that your dealership initiate the appropriate warranty repair or replacement process without delay. I am prepared to bring the vehicle in for inspection and provide any additional documentation required. Please confirm receipt of this letter and advise on the next steps to resolve this matter promptly. I trust Toyota will stand behind its commitment to quality and customer satisfaction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)