NHTSA Complaint #11701181 — 2018 TOYOTA C-HR

The night of the incident November 16th, 2025, the transmission in my daughter's 2018 Toyota C-HR failed suddenly while the vehicle was in motion. The car lost the ability to accelerate and then became completely immobile. The failure occurred without warning and with no prior symptoms. She could not shift into drive or reverse. My daughter, a [XXX] college student was driving at the time, and the breakdown left her stranded in the dark on a roadway with limited visibility and no safe shoulder. She was in a semi-safe neighborhood. I called AAA as I am a premier member and it took 4 hours to get her car towed. This created a significant safety risk—both the danger of being struck by approaching vehicles and personal safety concerns associated with being stranded alone at night until almost midnight. I am several hours away (Canton, GA) and could not get to her safely. We specifically picked a reliable Toyota model to take to college so that this would not happen. The transmission and related components remain in the vehicle and are available for inspection upon request at my home. The car is not drivable and we are stuck with a costly repair. This appears to be a very common problem with this specific Toyota model even with low milage but no recall has been issues. After the vehicle was towed to Group 1 Toyota in Columbus, GA an inspection by the dealership was performed at a $200 cost to diagnose a transmission failure. A faulty CVT transmission that is not covered under any warranty and is $11,000 to repair. Attached is a report showing excellent condition of other car components. There were no warning lamps, messages, noises, or other symptoms leading up to the failure. The transmission malfunction occurred suddenly, with the first and only indication being the loss of power and inability to move the vehicle. Toyota addressed the issue by no longer using this type of transmission and discontinuing this model but will NOT offer a solution. Please help!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR